Warranty & Claim Policy

1. Warranty Coverage

• We provide 1 year warranty covering manufacturing defects under normal use from the date of arrival at your Port  of Discharge.

2. Scope of Warranty

• It covers defects such as structural damage, manufacturing flaws, and faulty materials or craftsmanship.

• Normal wear and tear, misuse, accidents, alterations, and improper assembly are not covered under this warranty.

• It does not cover damage due to improper storage or transportation by you or your customers.

3. Warranty Resolution

• If the claim is deemed valid, we will, at our discretion, replace the defective furniture part or component.

• If the claim is a minor aesthetic imperfection and does not affect the usage of the product, we will provide a credit note of up to 10% of the product value and no replacement will be provided.

4. Warranty Claim Process

• To make a warranty claim, we will require the PI number, Product Model, and photos or videos of the defects.

• Our team will evaluate the claim and may require additional information or documentation to process the claim.

By purchasing our furniture, you acknowledge that you have read and understood this warranty policy and agree to its terms and conditions.

​

Dated 1st March 2024